FAQs — Shipping / Returns / Custom Requests / Policies
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Yes! Orders for Customized Products over $75 ship free in the U.S. (no free shipping for Original Paintings or Custom Prints)
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For Original Paintings, the artist will ship the painting(s) directly.
For custom prints, we partner with Pictorem, a trusted fine art print lab, to produce and ship all custom print orders. Pictorem is known for its museum-quality printing and professional craftsmanship.
For customized apparel/household products, we use Printful, a trusted print-on-demand company that ships high-quality items worldwide.
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Most orders are produced within 2–5 business days and ship within 3–7 business days in the U.S.
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Original Paintings are shipped based on size, weight and distance, and will include insurance and tracking where available.
Original Paintings can only be shipped to a few countries outside the USA; will only be shipped using USPS Priority International Express; and shipping rates are very high outside the USA. (When Priority Intl Express is unavailable for paintings 24” wide or larger, Priority Intl will be used.)
No shipping discounts on Original Paintings.
Original paintings are shipped internationally using customs code HS 9701.10, which classifies them as fine art and typically exempts them from import duties in many countries. However, local VAT or processing fees may still apply upon delivery.
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Shipping rates are based on size, weight and distance. Shipping rates will be calculated at checkout.
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Standard Items (like apparel, small accessories):
$4.99 for the first item
$2.00 for each additional item
Bulky/Heavier Items (like backpacks, shoes, mugs, candles, laptop sleeves, towels):
$7.99 for each item
Very Bulky Items (like blankets, pillows, duffle/gym bags):
$10.49 for each item
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Standard Items:
starting at $8.99, depending on country
Bulky Items:
starting at $12.99, depending on size, weight, and country
Some countries (like Australia, New Zealand) have much higher shipping fees due to distance, handling, and customs processing.
Buyers outside the U.S. (especially Canada and the UK) may also be subject to import taxes or VAT upon delivery.
International shipping times and costs may vary by country. Tracking is included where available.
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Due to the new EU product regulations (GPSR), all sellers must meet specific labeling and compliance requirements for products shipped to EU countries, Ireland, Norway and Switzerland. As a small business, these complex rules are currently cost-prohibitive to implement and maintain. We truly appreciate your interest and hope to offer EU shipping in the future as we grow!
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We currently only ship to a limited number of countries outside the U.S. — including Canada, the United Kingdom, Australia, and New Zealand — due to the growing complexity of international shipping regulations.
Most other countries now require strict labeling, product safety documentation, customs declarations, language translations, and tax compliance, even for small businesses. Additionally, issues like import duties, VAT, size conversions, and product restrictions (especially for items like candles or apparel) can create delays or dissatisfaction for international customers.
To ensure a smooth and reliable experience, we’ve chosen to focus only on select countries where we can confidently meet shipping standards and deliver without surprises.
If your country prevents the order from finishing during checkout, we appreciate your understanding — and hope to expand our shipping zones as rules become more small-business-friendly.
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All APPAREL is custom made to order (including, if applicable, cutting and professionally sewing the item together) and cannot be resold if returned. Because of this, along with numerous sizing inconsistencies between U.S. and international standards, we only ship apparel within the United States. This helps ensure a better fit and avoids unnecessary waste.
We’re unable to ship CANDLES outside the U.S. due to strict international regulations regarding flammable materials. -
If your order includes a mix of standard and bulky customized products, shipping charges are combined.
For U.S. orders, the highest first-item rate applies, and all others are calculated at their additional-item rates.
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ALL SALES ARE FINAL. There are no refunds on Original Paintings, except in these instances:
Any claim for an Original Painting damaged during shipment must be submitted within 5 days after the painting has been delivered. Photographs of the damaged painting must be provided.
For paintings lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. No claims accepted for items marked as delivered in the tracking.
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All products are customized and made to order. As a result, ALL SALES ARE FINAL. There are no refunds on Custom Prints or Customized Products, except in these instances:
Any claims for misprinted/damaged/defective items must be submitted within 5 days after the product has been delivered. Photographs of the defective item must be provided.
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. No claims accepted for items marked as delivered in the tracking.
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We’re sorry, but all apparel sales are final. Each item is unique, made to order, and considered customized, so we cannot accept returns or exchanges due to sizing. If you are between sizes or unsure, we recommend sizing up for a more comfortable fit.
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Yes! You can now create a customer account to securely save your order history and manage your shipping information. Just click the “Login” link in the menu to sign up or log in. You will also have an opportunity to create a customer account during checkout.
Creating an account is optional, but it can make future purchases quicker and more convenient.
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Your privacy is important to us. We only collect the personal information needed to process and deliver your order. We never sell or trade your personal data. Your information may only be securely shared with our two trusted third-party partners Printful and Pictorem, and only for the purpose of fulfilling and shipping your order.